Frequently Asked Questions
Expert advice and support for your cricketing journey.
How do I choose the correct cricket bat size?
Selecting the right bat depends on the player's height and strength. We provide a comprehensive size guide on our website, ranging from Size 0 for juniors to Short Handle and Long Blade for adults, ensuring optimal performance and pick-up.
Do you offer bat knocking-in services?
Yes, we offer professional knocking-in services for all new English Willow bats. This process includes oiling, hand-knocking the edges and toe, and applying a protective face cover to ensure your bat is match-ready and durable.
What is your return policy on cricket gear?
We offer a 30-day return policy for items in original, unused condition with all tags attached. Please note that customized items, such as bats that have been personalized or knocked-in at your request, may not be eligible for return.
How long does shipping take within Australia?
Standard shipping typically takes 3-7 business days, while express shipping takes 1-3 business days. Delivery times may vary for regional areas or during peak cricket season.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the courier's website so you can monitor your delivery in real-time.
Do you provide team or club discounts?
We are proud supporters of grassroots cricket. Please contact our dedicated team sales department to discuss bulk pricing, club kits, and sponsorship opportunities for your local organization.